# An AI agent that answers your WhatsApp and never lets a sale slip away. > Real conversations, not option menus. Your agent understands what people write, answers with your business information, clears doubts and takes the customer all the way to the close. It runs on the official WhatsApp Business API. URL: https://codegea.com/en/services/whatsapp-ai-agents ## A customer who gets no reply in ten minutes writes to someone else. WhatsApp is no longer a support channel: it is where the purchase is decided. The problem is that your team has working hours, gets swamped during campaigns and answers the same thing forty times a day. - Messages left unanswered until the next day, when the customer already bought elsewhere. - The same set of questions all day long: prices, hours, stock, payment methods. - Inquiries that arrive at night, on holidays and on weekends, exactly when nobody is around. - Sales that cool down while someone looks for the answer in an email or a spreadsheet. ## It sells like your best salesperson, with no hours or days off. - **Understands what people write**: No "press 1". Customers write the way they talk and the agent answers sensibly. - **Knows your business**: Prices, hours, services, policies and stock. It answers with your information, not generic replies. - **Listens to voice notes**: It transcribes the audio and replies. Nobody has to type again what they already said. - **Reads images**: It receives a photo of a product, a measurement or a payment receipt and interprets it within the conversation. - **Handles objections**: It answers "it is too expensive", "I will think about it" and "I will write later" with the arguments we define with you. - **Knows when to call a human**: When the inquiry goes off script, it hands the conversation to your team with the full context. ## You already had a chatbot and it did not work. This is not the same. - Traditional menu bot: Only answers if you pick a menu option. AI agent: Understands questions written in natural language. - Traditional menu bot: Gets lost as soon as you write something unexpected. AI agent: Improvises within the limits you define. - Traditional menu bot: Does not understand audio or images. AI agent: Handles text, voice notes and images. - Traditional menu bot: Repeats the same text regardless of context. AI agent: Remembers what was said earlier in the same conversation. - Traditional menu bot: The customer ends up asking to talk to a person. AI agent: The conversation flows like talking to someone on your team, and moves to a person when needed. ## From the first "hi" to the close, without anyone typing. - **Receives and understands**: Customers write their own way, with typos, abbreviations or a voice note. The agent identifies what they need and replies in seconds. - **Qualifies**: Before giving a price, it understands who it is talking to: what they want, by when and under what conditions. The answer changes accordingly. - **Informs and holds**: It shares prices, hours and conditions in your words, and answers objections without straying from your brand message. - **Closes**: It guides the customer to the next step, whether paying, booking, scheduling or leaving their details. And it tells your team when it happens. ## An academy that went from 8 to 21 students with enrollment on autopilot. Diamonds Ice Skating is an ice skating academy in Lima and one of our own projects, so it was the first place where we put this to work for real. Today the agent handles every enrollment over WhatsApp: it identifies the student level, shares the prices and schedules for that level, answers objections, receives the payment receipt and takes the parent to the close without anyone at the school stepping in. In three months enrollment went from 8 to 21 students, and the agent was a central piece of that growth. - 8 → 21 students in 3 months - 100% of enrollments handled by the agent - 0 human intervention in the closing flow ## We take care of everything. You just approve. We do not hand you a platform to configure. We hand you an agent that works, is tested and comes with your team trained to run it. - Business analysis — We learn what you get asked, how you sell and where conversations fall through. - Conversation flow design — We define in writing what the agent says, in what order and how far it goes. - Full agent setup — We load it with your information, your tone and your business rules. - Connection to the official Meta API — We handle the verification and the migration of your number. - Testing before going live — We walk through real conversations until it answers as it should. - Team training — We teach them to take over a conversation and read what is happening. - 30 days of adjustments included — The first month live always reveals things. We fix them at no cost. Delivered in 7 to 12 business days from approval. Optional monthly maintenance to keep fine-tuning the agent. ## Once the agent works, we connect it to the rest of your operation. The base agent talks and sells. If you also need what happens in the conversation to reach your systems, we build an automation layer on Make. It is separate work, with its own scope and budget. - Send the data from each conversation to a spreadsheet or database. - Register leads and opportunities directly in your CRM. - File and organize the payment receipts your customers send. - Notify your team by email or Slack when something needs attention. - Connect the agent to your store, booking system or ERP. ## All you need on your side: a dedicated number. To connect your agent to the official Meta API you need a phone number that is not linked to personal WhatsApp or the WhatsApp Business app, because that number is migrated to the official platform and stops working on the phone. It can be a new number or one you already have and are willing to free up. If you are not sure, we review it with you before quoting. ## We design the conversation before configuring the tool. The platform is the easy part. The hard part is knowing what your agent should say, in what order and when to stay quiet. That is where we put the work. - Business first, technology second — We map your real sales process before writing a single instruction. - We use it in our own projects — We do not sell what we have not put to work making money. - We do not disappear at launch — 30 days of adjustments included and ongoing maintenance if you need it. ## Technologies we use WhatsApp Business Platform, Meta, OpenAI, SellerChat, Make ## FAQ **How is it different from a regular chatbot?** A regular chatbot follows a fixed option tree and breaks as soon as the customer writes something unexpected. Your agent uses an artificial intelligence engine: it understands natural language, keeps the context of the conversation and answers what it is asked, not what it expected to be asked. **Do I need a new phone number?** You need a number that is not linked to personal WhatsApp or the WhatsApp Business app, because it is migrated to the official Meta API and stops working on the phone. It can be new or an existing one you decide to free up. **How long until it is running?** Between 7 and 12 business days from when you approve the project and send us your business information. The timeline depends on how well defined your sales process is. **What happens if the agent does not know something?** We define it with you from the design stage. When an inquiry goes out of scope, the agent recognizes it and hands the conversation to someone on your team with all the previous context, instead of making up an answer. **Can I step into a conversation at any time?** Yes. Your team sees every conversation in real time and can take over whenever they want. The training covers exactly that. **Does it connect to my CRM or spreadsheets?** Yes, as phase 2. The base agent talks and sells; to send data to other systems we build an additional automation layer, quoted separately according to what you need to connect. **How much does it cost?** It depends on the volume of inquiries, the complexity of your sales process and whether you need integrations. We always quote after understanding your case, with a fixed scope and price in writing. Keep in mind that Meta charges separately for conversations through its official API, according to its own rate per country. **Does it work for my type of business?** It works well wherever the sale goes through a conversation: ecommerce, professional services, education, real estate, trade groups and associations. If your team answers the same questions every day, there is something to automate.